Last updated: 26 September 2026
1. Who we are
This website, arwuk.com, is responsible for the personal data you share with us. If you have any questions about this policy or your data, contact us at [email protected].
2. What information we collect
When you use our website or place an order, we may collect:
- Contact details: name, email address, phone number
- Delivery and billing details: address and postcode
- Order details: products you buy, order history, and messages you send us
- Payment information: payments are processed securely by our payment provider. We do not see or store your full card details.
- Technical information: IP address, browser type, device and how you use our website (through cookies and analytics)
3. How we use your information
We use your information to:
- Process, deliver and support your order (legal basis: contract)
- Reply to your questions (legal basis: contract or legitimate interests)
- Keep records for tax and accounting (legal basis: legal obligation)
- Protect our website from fraud, spam and bots (legal basis: legitimate interests)
- Improve our website and understand how visitors use it (legal basis: legitimate interests or consent for cookies)
- Send you marketing emails, only if you have agreed (legal basis: consent). You can unsubscribe at any time.
We do not sell your personal data.
4. Who we share your information with
We only share your data with trusted companies that help us run our business:
- Payment providers (such as Ziina) to process your payment
- Delivery companies and couriers to deliver your order
- Email service providers to send order confirmations
- Analytics and security tools (such as Google Analytics and Google reCAPTCHA)
- Review platforms (such as Trustpilot) if you choose to leave a review
- Authorities when the law requires it
5. International transfers
Some of our service providers may process data outside the UK. When this happens, we make sure appropriate safeguards are in place, such as UK-approved contract terms.
6. How long we keep your data
- Order and payment records: 6 years, as required for UK tax purposes
- Customer messages: up to 2 years after our last contact
- Marketing data: until you unsubscribe
After this, we delete or anonymise your data.
7. Cookies
Our website uses cookies to make the shop work (for example, your basket), to remember your currency, and to understand how visitors use the site. You can control or delete cookies in your browser settings. Blocking some cookies may stop parts of the website, such as checkout, from working.
8. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Ask us to correct wrong information
- Ask us to delete your data
- Object to or limit how we use your data
- Ask for your data in a portable format
- Withdraw your consent at any time
To use any of these rights, email [email protected]. We will reply within one month.
9. How we protect your data
Our website uses SSL encryption, and payments are handled by secure, regulated payment providers. Only authorised people can access your information.
10. Complaints
If you are unhappy with how we handle your data, please contact us first at [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date at the top.